Frequently Asked Questions

Yes, you can. Please contact us directly.

Your subscription includes a starter set of user seats based on your organisation’s size; additional seats can be added at any time.

When your account is created you’ll receive an email to set your password; after setting it, log in with your email and password.

Yes, contact your account manager to update your login email or credentials. Passwords can be changed directly via the sign-on screen.

Ask your account manager to add or remove users and adjust permissions for your subscription.

Anyone from your organisation can access the Platform. New user accounts will only be created for email addresses that share the purchasing company’s domain name. Exceptions will be granted for direct subsidiaries.

In order to access the Platform, you can reset your password on our login page. If you are still unable to gain access please contact us directly.

Each user has their own account, and there are no usage limits per account.

Not yet. If SSO is important for you, let us know and we’ll evaluate enablement with your team.

The Platform includes 20 standard packaging formats and 50+ format–material combinations across Plastics, Paper & Cardboard, Metals, Glass, and Beverage Cartons. This data is supported by a wide range of information on EPR, legislation, recyclability, and more.

countries, 50 U.S. states and 13 Canadian provinces, delivered via interactive maps and country reports.

Contact your account manager to discuss adding geographies to your plan.

Yes, our coverage depends on the specificity of your question. These are common topics and we maintain extensive data in our internal database if it is not immediately available.

Food and Beverage, Cosmetics, Chemicals and Pharmaceuticals, and FMCG. The Platform can also be applied to adjacent industries such as e-commerce, retail, and industrial goods where similar packaging formats are used. We also work with consultancies on a case-by-case basis.

Yes, the Overview and DRS sections include key indicators such as DRS and waste generation alongside broader policy context and local considerations.

We use a recyclability maturity indicator based on local collection, sorting, and reprocessing capabilities. This is comparable across all countries and shows the real-world likelihood of recycling in each geography. The maturity indicators are: Mature, Advanced Developing, Early Developing, and Limited, allowing for a clear, comparable view across different countries and systems.

We prioritise regions most relevant to our customers. If you need a country that isn’t yet covered, tell us and we can add it on request.

The Platform includes a broad selection of packaging formats:

• Plastics: Bottle, Tray, Tube, Pot & Cup, Film, Pouch, Other Flexibles, Other Rigids
• Paper & Cardboard: Bottle, Box, Can, Pouch, Tray
• Metals: Aluminium Can, Aluminium Tray, Ferrous Can
• Glass: Bottle, Jar
• Beverage Cartons: Small, Large

These represent the most common formats processed in collection & sorting systems. If your packaging does not match one of these categories, it is very likely being sorted into a listed stream. If you require specific details on a format that is not listed as standard, please contact your account manager. Our internal database contains information on many additional formats and can provide these upon request.

Recyclability for each packaging format is assessed using localised data on collection, sorting, and reprocessing capabilities within the target country or state. These factors are combined into a maturity indicator, which shows the real-world likelihood that the material will be recycled in that location. We combine this information with direct validation of on-the-ground recycling infrastructure. This approach enables direct, like-for-like comparisons of packaging recyclability between countries with very different waste management systems.

Yes, you can contact our team directly or via the site to make a suggestion on packaging type or country to the Platform.

We leverage Veolia’s extensive global network and strategic partnerships across 52 countries to deliver comprehensive, localised insights and solutions. In addition to our operational data, many of the world’s leading brands contribute their own market information, recognising the value of using the Platform as a single, trusted source of truth. This is further strengthened by our own in-depth desk research, ensuring the information you access is accurate, current, and informed by multiple high-quality sources. This global reach, combined with our local market knowledge, positions us extremely well to provide accurate and current information to serve your needs.

The Platform is built on three core pillars of information. First, Veolia’s global operations, extensive networks, and strategic partnerships across multiple regions provide a strong foundation of localised expertise. Second, contributions from our customers, who operate in diverse markets worldwide, which offer valuable perspectives on strengths, weaknesses, and opportunities across industries, geographies, and supply chains. Third, we draw on our own in-depth research, developed through years of studies, projects, and industry engagement. Together, these pillars create a robust, multi-sourced foundation that ensures the accuracy, depth, and reliability of the information presented on the Platform.

In order to be able to guarantee the recency of our data, we do not auto-enable the ability to export data from our platform. This can be made possible in consultation with our team.

In order to be able to guarantee the recency of our data, we do not auto-enable the ability to export data from our platform. This can be made possible in consultation with our team.

The Platform is updated on a daily basis. The updates consist in the form of legislation, waste management infrastructure, map data, country reports and many more other areas of the Platform that are used by our customers. You receive information on updates via our Notification Centre.

We maintain current regulatory information through multiple sources. We work with policy officers in 52 countries who provide timely updates on legislation, compliance requirements, and enforcement trends in their regions. This is complemented by our own automated news scraping and scanning for relevant policy developments, as well as insights shared by customers operating across multiple markets.

Yes. This is made possible through the Platform’s “Access and Compare Reports” feature, which lets you select from the countries and regions in your subscription to compare any specific data point, including EPR fees, side by side. For more detailed cost analysis, our integrated add-on EPR Calculator allows you to model and compare fees for different packaging formats across markets, giving you a clear view of both recycling performance and financial impact. These tools make it easy to explore multiple comparison angles within a single platform.

To compare how different packaging formats perform across countries, go to the Map and select the “Format” filter. You can choose between a large variety of standard formats like bottles, trays, films or pouches, and specify the format to the main material used in your packaging. The map will then show how recyclable each format is in different countries using a unique color-coded system which is directly comparable across every country, state, and province that we cover.

Select the “EPR and packaging policies” filter to see a live map of the status of Extended Producer Responsibility across more than 140 geographies, including each US state. We also provide advanced filters which display local eco-modulation implementation, the status of packaging regulations, collection systems, PPWR applicability, and labelling requirements. This helps you identify where policies are well established and where gaps may still exist.

The Reports section allows you to dive deeper and includes detailed information for each country on legislation, the performance of local recycling systems, EPR and legislation, and infrastructure and recycling results. It covers local collection requirements, and sorting and reprocessing behaviour for all major material categories.

This section breaks down how producer responsibility fees are calculated, provides up to date fee tables, which formats or materials are affected, and whether there are any bonuses or penalties based on eco-design. It also highlights if plastic taxes apply to you.

The Sorting section shows how waste is processed once it’s collected, whether formally or informally. It explains the sorting technology in use, how effective it is for different materials and whether specific packaging types are commonly sorted for recycling. This section covers Glass, Metals, Paper & Cardboard, Plastics, and Beverage Cartons (LCB).

The Recycling Results section reports on publicly available recycling rates. Many countries provide figures supported by opaque methodologies, which we describe in order to clear up confusion. This is supplemented by our advanced recycling dataset, which is the most comprehensive available on the market. You’ll find country-level recycling outcomes, including performance data for specific materials and packaging types.

In order to be able to guarantee the recency of our data, we do not auto-enable the ability to export data from our platform. This can be made possible in consultation with our team.

Start with the Map to get a visual overview of differences across countries. Then use the Reports section to dig into the numbers and use our comparison tool for side-by-side comparisons.

Use the material stream filter in the Map to focus on categories like plastic, paper, metal, glass or beverage cartons. This gives you a more generalized view of the material flows which are directly targeted by recyclers around the world: the higher the likelihood of being able to extract value out of the material, the more likely it is well managed.

The Map view gives you a quick overview of country-level performance for recycling systems, including collection, sorting, and reprocessing infrastructure and EPR policies. It’s ideal for storytelling, spotting patterns, comparing regions and jumping directly into country-level reports. Each country or state/province contains its own specific data points, visible by hovering over it. We maintain more than 120,000 datapoints on our map, ensuring that you always have accurate information when you need it.

The Overview gives a snapshot of how packaging is managed in that country. It includes key indicators for recycling rates, DRS, waste generation, and more. It highlights relevant legislation for packaging and recycling, how EPR works and its application by PROs, and how the overall waste system is structured.

Here you’ll find an explanation of the local collection system, such as what bins are used, their color, how households participate, and how well the system supports recycling for different materials. You will also find go/no-go lists for the materials which are accepted in local collection systems. In the case of countries managed by informal systems, a targeted overview is provided.

The Reprocessing section shows how waste is processed once it’s collected and sorted, whether formally or informally. It explains the reprocessing technology in use, how effective it is for different materials and whether specific packaging types are commonly recycled. This section covers Glass, Metals, Paper & Cardboard, Plastics, and Beverage Cartons (LCB).

Use the Map to target specific material categories, and our search or filter tools inside the Reports section to target a specific format or material. The system will update to show only relevant country data, making it easier to focus on what matters most to you.

Yes. Where available, the reports include direct links to official government documents, laws and regulatory guidance so you can trace everything back to the source. If a specific link is not available, our team will be happy to provide it to you upon request.

Helping you understand the content within the Platform is a key part of your subscription. To get started, contact your account manager, who will arrange a call to guide you through the material and ensure clarity. Where helpful, we can also share additional insights from our internal database via email to provide multiple perspectives on the topic.

We cover the most common material streams within the Platform. If you cannot find details on a specific stream, please contact your account manager or our team directly. Our internal database contains a wide range of additional information, and we can locate and share the relevant data upon request.

Certainly. We are happy to arrange another demo to help you make full use of the Platform’s regularly updated reports, data, and information. Please contact your account manager or our team directly to schedule an additional session.

Yes. We are happy to arrange custom training or onboarding to help your team make full use of the Platform’s capabilities. Please contact your account manager or our team directly to schedule a session.

We offer several ways to help you interpret recyclability scores and EPR fee differences across countries, including routine Q&A sessions, check-ins with our team, customised training, and email support. You can also explore our Knowledge Centre for guides and resources. Please contact your account manager or our team to determine which option works best for you.

We cover the most common packaging formats within the Platform. If you cannot find information on your specific format, please contact your account manager or our team directly. Our internal database contains a wide range of additional material, and we can source and provide the relevant information upon request.

We maintain an extensive internal database. If the information you need is not available on the Platform, please contact your account manager or our team directly. We can source the relevant details from our wider catalogue of data and provide them to you upon request.

Access the “Recycling Knowledge” section of the Platform to explore a range of content that supports and expands on the data available within the Platform. You can also access our user guide from this page.

Contact your account manager or our team directly via the site to report any data issues or to request clarification on any of the Platform’s features.

This depends on the size and needs of your organisation. If many regions are involved in the subscription, we can activate a lengthier trial period. However, if it is just a small team of users, often a few days are sufficient enough.

During the trial, all packaging formats are available so you can experience the full scope of this feature. You will have access to Italy and up to four additional countries, allowing you to view a variety of information and compare data across geographies. The only limitation during the trial is the number of countries enabled; all other content remains fully accessible.

Yes. Our team is more than happy to arrange a demo before starting your free trial to ensure you make full use of the Platform’s capabilities. Please do get in touch with your account manager or our team directly via the site to schedule the demo.

No. Trials are free, with no payment details required and no commitment.

During the trial, you will have access to Italy plus four additional countries, including one from the following: Canada, China, or the USA. This setup ensures that you can access and view a wide variety of information to compare across different geographies.

Accounts are tied to your email, so you may only access your account. However, we do not limit the number of people who can access the trial. We’ll set up accounts for everyone.

Yes, we will do one onboarding call per major region, or multiple if we have a large number of interested individuals.

On request, we are able to provide additional time for you to gain familiarity with the Platform’s features and how it meets the needs of your organisation. We can also provide additional support and training to enable you and your team to make the most of the Platform to its full potential.